Uphold Login

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Uphold Login

Last updated 2 years ago

Uphold Login

Uphold Help Center

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Company
Help
Legal

Last updated 2 years ago

Uphold Help Center

Search

Company
Help
Legal

Manage my account

2-factor authentication

What is 2-factor authentication (2FA)?

Setting up 2-factor authentication with an authenticator app

Do I have to set up 2-factor (2FA) authentication with an Authenticator app?

Setting up 2-factor authentication with SMS

Changing my 2-factor authentication method

Recovering my 2-factor authentication

See all 8 articles

Security & Protection

How to identify and avoid Scams

SIM Swapping

Proof of funds - why we may need it and what you should provide

I believe my account has been compromised

How can I download my transaction history?

Why we block or restrict accounts - and how to reduce the risk

See all 12 articles

Manage my notifications

How to update my marketing preferences

About Price Alerts

How can I follow/unfollow my favourite currencies? (Video)

How can I enable Price Alerts?

Business

How do I apply for an Uphold business account and what are the benefits?

What information is needed to apply for a business account?

What happens after I submit my application?

Prohibited Businesses and Prohibited Use

Deposits & withdrawals

Funding

Buying crypto with your debit or credit card

How to fund your account

Withdrawing

Send money to your friends and family

How to send money

How to withdraw funds

Payment services

Wallet

Trading

Why is my U.S. bank account transaction pending?

How do I cancel a cryptocurrency transaction?

There is a different balance showing in Uphold than on the blockchain. Why?

How to buy and sell crypto

Limits & fees

Uphold pricing policy

Account funding & withdrawal costs and limits

Features

Staking

Unrealized Gains & Losses

Automating your transactions

AutoPilot - Automated Transactions

Assets

Sunsetting Equities

Does Uphold Support XRP?

Why are the network fees higher for BTC?

Fractional U.S. Equities

Fractional Equities 24/7

What is a stock split?

Buying U.S. equities on Uphold

Briefly explain your fractional equities offering

What’s special about your fractional equities offering?

What else is special?

See all 22 articles

Uphold card

Uphold Card

My card was declined in a gas station, why?

How do I dispute a transaction?

Where is the Uphold Card available?

Uphold Card UK

What’s special about the Uphold Card

What do I get with my Uphold Card?

See all 22 articles

Taxes

US residents and citizens

W9 Tax Form

Do you have to report your cryptocurrency transactions to the IRS?

Why do I need to add my Social Security Number to my Uphold account?

Which crypto transactions are taxable events?

What kind of transactions create taxable capital gains or losses under US law?

What happens if you don’t report your crypto trades on your US tax return?

See all 11 articles

Other resources

ALBT Status

What is the latest status regarding ALBT?

Why did Uphold pause the ability to buy/sell ALBT?

Will you support future ALBT-related airdrops?

Airdrops

Flare Token Airdrop

Luna Status

Update on LUNC Tax Burn Proposal and the impact on trading spreads

What is the latest status regarding Luna?

LUNA2 Airdrop

Will you support future Luna-related airdrops?

Why have you re-enabled the ability to buy Luna?

Why did Uphold pause the ability to buy Luna?

EXFI Airdrop

What is Flare Finance?

What qualifies me for the airdrop?

How do I claim my EXFI on Uphold?

How many EXFI will I receive?

When will I receive my EXFI tokens?

What can I do with my EXFI on Uphold?

Unique Account number (Virtual IBAN)

How do I protect my Unique Account Number?

What do I do if I cannot find Unique Account Number details?

What do I do if I see unauthorized activity with my Unique Account Number?

What happens if there are errors with my use of my Unique Account Number?

What happens if I transfer to my old deposit details?

What are the added benefits of having a Unique Account Number?

See all 7 articles

SOLO Airdrop

What is Sologenic?

What qualifies me for the airdrop?

How do I claim my SOLO on Uphold?

How many SOLO will I receive?

When will I receive my SOLO tokens?

What can I do with my SOLO on Uphold?

XRP

What if I don’t use a Destination Tag or the one I used is incorrect?

What is the Destination Tag and why do I use it?

Where can I find my XRP Destination Tag?

How to customize your Uphold account

Adjust your Portfolio Settings

Enable Dark Mode

Select your language

Select your default currency

Staking

Who is eligible to stake?

XYM Airdrop for XEM Holders

Essentials

Bitcoin Zero [BTC0] - Everything you need to know

What is Bitcoin Zero (BTC0)?

What is net zero emissions?

How have you made BTC0 net zero emissions?

Where can I learn more about UPCO2?

How did you calculate how many carbon credits are necessary to offset the emissions of 1 Bitcoin?

Why is BTC0 better for the environment than BTC?

See all 9 articles

Universal Carbon (UPCO2)

What is UPCO2?

What is a Carbon Credit?

What can I do with my UPCO2 Token?

How can I tell all my friends about UPCO2?

Who traditionally buys Carbon Credits?

What is REDD/REDD+?

See all 19 articles

Universal Gold (UPXAU)

What is Universal Gold (UPXAU)?

What advantages does Universal Gold possess compared with physical gold?

What advantages does UPXAU have compared with other gold tokens?

Who issues Universal Gold?

How was the idea for the UPXAU Token conceived?

Why can I no longer buy Uphold’s former gold offering (XAU)?

See all 8 articles

Instant settlement for ACH deposits from U.S. banks

How to add/link a US bank account

What are the benefits of linking my US bank account?

What are my options for depositing funds from a U.S. bank account and what are the limits?

What is the difference between linking my Bank account via Bank Credentials Authentication Vs Micro-Deposits Authentication?

Is my existing linked bank account subject to the 65-day withdrawal restriction?

Why am I seeing a 65-day withdrawal restriction if my account was linked via bank credentials?

See all 8 articles

Venezuela Exit

Why is Uphold pulling out of Venezuela?

I need help / have a question that is not addressed in this FAQ

I don’t have a balance, what will happen to my account?

Venezuelan Customers: When do I need to withdraw my funds by?

How do I remove funds from the platform?

I am unable to withdraw funds. What can I do?

Partners & Integrations

TaxBit: provides consumers with an easy way to file cryptocurrency taxes.

Form 1099-K: What if I am a Massachusetts or Vermont resident?

What is the XRP ledger?

What is the XRP Ledger Account Activation fee?

How do I send XRP from my Uphold account to an external XRP ledger address?

How is Uphold transparent?

See all 7 articles

Verification

Verifying your residential address

How to verify your source of funds for major Exchanges

Important update for Uphold members in the state of Tennessee.

I'm having trouble uploading my ID

Uphold says my account is "currently being reviewed by our staff." What does this mean?

Information

New tokens on Uphold

You no longer need to hold GBP balances on Uphold

What's the difference between BAT Grants, Rewards, and user-funded BAT?

Where does Uphold offer bank account funding and withdrawals?

Tips for a successful identity verification session

How do I change my email address?

How to create and deploy a new application to production

How do I get in touch with technical support? (Mobile App)

How do I sign up for Uphold? (Web)

How to verify your identity

Account Management

How do I update my phone number?

How to update/change or reset your password

How do I change my default currency denomination? (Web and Mobile App)

How do I change my account's language? (Web)

Plaid Bank Account Connection

My bank account is manually linked. How do I link it using Plaid?

How do I know which bank accounts are verified using Plaid?

Funding & Withdrawing: Bank Account

How to add a EUR or GBP bank account

Where to find your bank routing and account numbers (ACH)

What Is SEPA and what are SEPA transfers?

Uphold’s Euro account is not in the country where I live. Can I still send and receive money using Uphold?

Learn More

Uphold Europe Limited (UPE)

Manage your linked bank accounts and debit/credit cards

How to fund using wire transfer (USD)

Is there a limit on the amount of VCOIN that users can convert into fiat currency?

Why does IMVU take a percentage of the VCOIN I send or receive?

What is the exchange rate for VCOIN?

See all 112 articles

API & Integration

What is a crypto-backed loan from SALT?

What is GiveTrack from BitGive?

How to use the Sandbox Environment

What's the verification code for Sandbox?

How do I work with Uphold's API?

I'm a business. Can I build my app on top of Uphold?

See all 9 articles

Precious Metals

Does Uphold hold real precious metals or precious metal, e.g. gold or silver, shares (ETFs)?

How is value of the precious metal measured on the Card in Uphold?

How does Uphold quote the price of precious metals?

How do I cash out my precious metal holdings?

Where is GBI’s precious metal stored, and how it is transported and insured?

Universal Protocol

Where is UPBTC available?

What is the Universal Protocol Alliance?

What is UPT?

What is UPUSD?

What is UPBTC?

What is a stablecoin?

See all 9 articles