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What is 2-factor authentication (2FA)?
Setting up 2-factor authentication with an authenticator app
Do I have to set up 2-factor (2FA) authentication with an Authenticator app?
Setting up 2-factor authentication with SMS
Changing my 2-factor authentication method
Recovering my 2-factor authentication
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How to identify and avoid Scams
SIM Swapping
Proof of funds - why we may need it and what you should provide
I believe my account has been compromised
How can I download my transaction history?
Why we block or restrict accounts - and how to reduce the risk
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How to update my marketing preferences
About Price Alerts
How can I follow/unfollow my favourite currencies? (Video)
How can I enable Price Alerts?
How do I apply for an Uphold business account and what are the benefits?
What information is needed to apply for a business account?
What happens after I submit my application?
Prohibited Businesses and Prohibited Use
Buying crypto with your debit or credit card
How to fund your account
Send money to your friends and family
How to send money
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Why is my U.S. bank account transaction pending?
How do I cancel a cryptocurrency transaction?
There is a different balance showing in Uphold than on the blockchain. Why?
How to buy and sell crypto
Uphold pricing policy
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Automating your transactions
AutoPilot - Automated Transactions
Sunsetting Equities
Does Uphold Support XRP?
Why are the network fees higher for BTC?
Fractional Equities 24/7
What is a stock split?
Buying U.S. equities on Uphold
Briefly explain your fractional equities offering
What’s special about your fractional equities offering?
What else is special?
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My card was declined in a gas station, why?
How do I dispute a transaction?
Where is the Uphold Card available?
Uphold Card UK
What’s special about the Uphold Card
What do I get with my Uphold Card?
W9 Tax Form
Do you have to report your cryptocurrency transactions to the IRS?
Why do I need to add my Social Security Number to my Uphold account?
Which crypto transactions are taxable events?
What kind of transactions create taxable capital gains or losses under US law?
What happens if you don’t report your crypto trades on your US tax return?
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What is the latest status regarding ALBT?
Why did Uphold pause the ability to buy/sell ALBT?
Will you support future ALBT-related airdrops?
Flare Token Airdrop
Update on LUNC Tax Burn Proposal and the impact on trading spreads
What is the latest status regarding Luna?
LUNA2 Airdrop
Will you support future Luna-related airdrops?
Why have you re-enabled the ability to buy Luna?
Why did Uphold pause the ability to buy Luna?
What is Flare Finance?
What qualifies me for the airdrop?
How do I claim my EXFI on Uphold?
How many EXFI will I receive?
When will I receive my EXFI tokens?
What can I do with my EXFI on Uphold?
How do I protect my Unique Account Number?
What do I do if I cannot find Unique Account Number details?
What do I do if I see unauthorized activity with my Unique Account Number?
What happens if there are errors with my use of my Unique Account Number?
What happens if I transfer to my old deposit details?
What are the added benefits of having a Unique Account Number?
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What is Sologenic?
How do I claim my SOLO on Uphold?
How many SOLO will I receive?
When will I receive my SOLO tokens?
What can I do with my SOLO on Uphold?
What if I don’t use a Destination Tag or the one I used is incorrect?
What is the Destination Tag and why do I use it?
Where can I find my XRP Destination Tag?
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Who is eligible to stake?
XYM Airdrop for XEM Holders
Essentials
What is Bitcoin Zero (BTC0)?
What is net zero emissions?
How have you made BTC0 net zero emissions?
Where can I learn more about UPCO2?
How did you calculate how many carbon credits are necessary to offset the emissions of 1 Bitcoin?
Why is BTC0 better for the environment than BTC?
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What is UPCO2?
What is a Carbon Credit?
What can I do with my UPCO2 Token?
How can I tell all my friends about UPCO2?
Who traditionally buys Carbon Credits?
What is REDD/REDD+?
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What is Universal Gold (UPXAU)?
What advantages does Universal Gold possess compared with physical gold?
What advantages does UPXAU have compared with other gold tokens?
Who issues Universal Gold?
How was the idea for the UPXAU Token conceived?
Why can I no longer buy Uphold’s former gold offering (XAU)?
How to add/link a US bank account
What are the benefits of linking my US bank account?
What are my options for depositing funds from a U.S. bank account and what are the limits?
What is the difference between linking my Bank account via Bank Credentials Authentication Vs Micro-Deposits Authentication?
Is my existing linked bank account subject to the 65-day withdrawal restriction?
Why am I seeing a 65-day withdrawal restriction if my account was linked via bank credentials?
Why is Uphold pulling out of Venezuela?
I need help / have a question that is not addressed in this FAQ
I don’t have a balance, what will happen to my account?
Venezuelan Customers: When do I need to withdraw my funds by?
How do I remove funds from the platform?
I am unable to withdraw funds. What can I do?
IMVU & VCOIN
Cred
Linqto
Koinly
Tap Network
Coil
TaxBit: provides consumers with an easy way to file cryptocurrency taxes.
Form 1099-K: What if I am a Massachusetts or Vermont resident?
What is the XRP ledger?
What is the XRP Ledger Account Activation fee?
How do I send XRP from my Uphold account to an external XRP ledger address?
How is Uphold transparent?
Verifying your residential address
How to verify your source of funds for major Exchanges
Important update for Uphold members in the state of Tennessee.
I'm having trouble uploading my ID
Uphold says my account is "currently being reviewed by our staff." What does this mean?
New tokens on Uphold
You no longer need to hold GBP balances on Uphold
What's the difference between BAT Grants, Rewards, and user-funded BAT?
Where does Uphold offer bank account funding and withdrawals?
What is Uphold?
Security at Uphold
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Tips for a successful identity verification session
How do I change my email address?
How to create and deploy a new application to production
How do I get in touch with technical support? (Mobile App)
How do I sign up for Uphold? (Web)
How to verify your identity
How do I update my phone number?
How to update/change or reset your password
How do I change my default currency denomination? (Web and Mobile App)
How do I change my account's language? (Web)
My bank account is manually linked. How do I link it using Plaid?
How do I know which bank accounts are verified using Plaid?
How to add a EUR or GBP bank account
Where to find your bank routing and account numbers (ACH)
What Is SEPA and what are SEPA transfers?
Uphold’s Euro account is not in the country where I live. Can I still send and receive money using Uphold?
Uphold Europe Limited (UPE)
Manage your linked bank accounts and debit/credit cards
How to fund using wire transfer (USD)
Is there a limit on the amount of VCOIN that users can convert into fiat currency?
Why does IMVU take a percentage of the VCOIN I send or receive?
What is the exchange rate for VCOIN?
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What is a crypto-backed loan from SALT?
What is GiveTrack from BitGive?
How to use the Sandbox Environment
What's the verification code for Sandbox?
How do I work with Uphold's API?
I'm a business. Can I build my app on top of Uphold?
Does Uphold hold real precious metals or precious metal, e.g. gold or silver, shares (ETFs)?
How is value of the precious metal measured on the Card in Uphold?
How does Uphold quote the price of precious metals?
How do I cash out my precious metal holdings?
Where is GBI’s precious metal stored, and how it is transported and insured?
Where is UPBTC available?
What is the Universal Protocol Alliance?
What is UPT?
What is UPUSD?
What is UPBTC?
What is a stablecoin?
Removal of Uphold Wallet from GlobaliD
Notice for customers in Massachusetts
Where are UPUSD and UPEUR available?
What is the Reserve and how does it protect my money?
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